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2017年英语专业四级听力真题 对话1

宣布工夫:2018-04-06内容泉源:VOA英语学习网

Conversation One

对话1

Questions 1 to 5 are based on Conversation One.

请依据对话1答复第1题至第5题。

W: Good afternoon, this is B.E.S. customer service line. Maggie speaking. How can I help you?

女:下战书好,这里是B.E.S.客户效劳热线。我是麦琪。有什么可以协助您的吗?

M: Yeah. Yeah. Look, it's about my computer I bought of you one month ago.

男:嗯。是我的电脑,一个月前从你们公司买的。

W: Yes. What seems to be the problem?

女:好的。出了什么题目呢?

M: Well, I was transferring my files to it from my flash drive and they got lost. Everything!

男:嗯,我从闪存盘往电脑里传文件的时分,文件丧失了。全丢了!

W: Okay. Now, don't worry. I'm sure we can sort something out. First, can you give me a few details? The computer has lost all your data, you say?

女:好的,您别焦急。我们渐渐处理。可以先通知我细致状况吗?您方才说,电脑弄丢了您一切的文件是吗?

M: Yes. But you don't understand. It wiped everything of the flash drive as well. My whole life! My whole life was in those files!

男:对!你不晓得。连闪存盘里的工具都全没了!那但是我的命啊!那些文件便是我的全部生命!

W: Oh. My goodness. Are you sure? Sounds like the problem is with your flash drive.

女:天呐。您确定吗?仿佛是您闪存盘出了题目。

M: Of course not. There is nothing wrong with my flash drive. I've had it for years. And I used it yesterday in my office, in another computer.

男:不行能!我的闪存盘没题目。我都用了好几年了,昨天在办公室里还插在另一台电脑上用过。

W: Okay. I can understand how upset you must be. Now, I don't think we can deal with it on the phone, so I'm going to send a service engineer to see if they can retrieve your data. Can you give me your product reference number?

女:好的。我晓得您肯定很焦急。我们在德律风上也不克不及处理题目。我这边会派客服工程师去看看能不克不及帮您规复数据。可以给我您的产物参考号吗?

M: Mmm. Ah, yes. Here it is. It's RF40101.

男:嗯,好,是RF40101。

W: Thank you.

女:谢谢。

M: I'll be expecting a total refund and compensation if this can't be fixed.

男:修欠好的话,我想退全款,并要求补偿。

W: I'm sorry. But we are not authorized to give refunds. What I can do is to send you a brand-new computer. How would that be?

女:对不起。我们没有权益帮您退款。我只能给您换一台新电脑,您看怎样样?

M: But mine is supposed to be a brand-new computer. You think I want another one of these? After what the last one did to my files?

男:但是我如今这个也算是新电脑啊。你以为我还能再承受一个如许的电脑吗?这个电脑都把我文件弄丢了。

W: Well, let's see what our engineer can do. Hopefully, it's not quite as bad as you think. Now, I've got your address here in your customer file—No.23, Bond Street, right?

女:好吧,那我们等工程师的处置后果吧。不外,事变并没有您想象的那么蹩脚。我这边从您的客户档案里找到了您的地点,庞德街23号,对吗?

M: Yeah. Right.

男:对。

W: And it's a Mr. Adams, isn't it?

女:亚当斯老师,对吗?

M: Yes.

男:是。

W: Right. Mr. Adams, we'll have an engineer with you early tomorrow morning. And I'll ask him to bring a new hard disc with him. Will you be at home?

女:好的,亚当斯老师。今天上午我们的工程师会到您那里。我会让他带一个新硬盘过来。您到时分在家吗?

M: Yes. But not before 8:30.

男:在家。八点半当前在家。

W: Okay. Our engineer will contact you before he comes. Can you be reached by this number---6574-3205?

女:好的。我们的工程师到之前会联络您。您的号码是6574-3205对吗?

M: Yes. Sure.

男:是的。

W: Well. Best of luck this afternoon. I hope we can solve the problem for you.

女:好的。祝您下战书好运。盼望我们可以为您处理题目。

M: Well. Thanks. Ur...Good bye.

男:好的,谢谢。呃……再见。

W: Good bye, Mr. Adams.

女:再见,亚当斯老师。

Questions 1 to 5 are based on Conversation One.

请依据对话1答复第1题到第5题。

Q1: What's wrong with the man's computer?

第1题:这个男士的电脑出了什么题目?

Q2: How will the man be compensated if the computer can't be fixed?

第2题:电脑修欠好的话,这位男士会失掉什么样的补偿?

Q3: How did the man feel about the woman's offer of compensation?

第3题:这位男士对这位密斯提出的补偿方案称心吗?

Q4: When will the service engineer come to fix the computer?

第4题:客服工程师什么时分来修电脑?

Q5: What is the man's phone number?

第5题:这个男士的德律风号码是几多?

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